Ordering and Checkout

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Tracking Orders

Tracking Orders

At Masasouq, we keep you informed every step of the way. Once your order is placed, you can track its progress in real time until it reaches your doorstep.

1. How to Track Your Order

Once your order is confirmed and dispatched, you will receive tracking updates by:

  • Email and/or SMS with your order status

  • Updates in your Masasouq account if you are a registered user

To track your order online:

  1. Log in to your Masasouq account

  2. Navigate to My Orders

  3. Click on the relevant order to view its live status

If you checked out as a guest, you can contact our support team with your order number to receive tracking details.

2. Order Status Explained

Each order passes through the following stages:

  • Confirmed: Your order has been received

  • Processing: We are preparing your items

  • Shipped: The package has been dispatched

  • Out for Delivery: The courier is on the way

  • Delivered: The order has been successfully delivered

3. Same-Day & Next-Day Delivery

Orders placed before 4:00 PM on working days (Saturday to Thursday) are usually:

  • Delivered same day within Doha

  • Delivered next working day outside of Doha or if ordered after the cutoff time

No deliveries are made on Fridays.

4. Missing or Delayed Updates

If you have not received tracking information within a reasonable time:

  • Check your spam or junk mail folders

  • Confirm your contact details are correct

  • Contact our customer support team for assistance

5. Contact Us

If you need help tracking your order, please reach out to:

We’re happy to assist you.

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