Product Care and Maintenance

Product Maintenance Guidelines

Ensuring the proper care of your products not only preserves their appearance but also extends their functionality and lifespan. The following maintenance recommendations apply to key product categories available on Masasouq.

1. Electronic Devices (Laptops, Tablets, Printers, etc.)

• Cleaning: Use a dry, lint-free cloth to gently clean screens and surfaces. Do not apply liquids directly. If needed, lightly dampen the cloth with water or a screen-safe solution.

• Ventilation: Place devices on flat, hard surfaces to ensure airflow. Avoid covering vents or placing devices on cushions or fabric.

• Power Protection: Use certified surge protectors to guard against voltage fluctuations.

• Software Maintenance: Regularly update system software, drivers, and security programs to maintain optimal performance.

• Battery Care: Charge batteries regularly. Avoid leaving devices fully discharged or continuously plugged in for extended periods.

2. Furniture and Fixtures

• Surface Care: Dust surfaces weekly using a soft cloth. For stains, use a mild soap solution, then dry immediately.

• Avoid Sunlight and Moisture: Do not expose wooden or fabric furniture to direct sunlight or high humidity, as this may lead to fading, warping, or mildew.

• Hardware Checks: Periodically inspect and tighten screws, hinges, or connectors to ensure stability and safety.

• Moving Items: Lift rather than drag furniture when relocating to prevent structural damage.

3. Accessories (Headsets, Keyboards, Mice, etc.)

• General Cleaning: Wipe devices with a clean, dry cloth. Avoid the use of alcohol-based cleaners unless specified by the manufacturer.

• Cable Protection: Do not pull cables forcefully. When storing, coil them gently and avoid sharp bends.

• Storage: Store accessories in a dry, dust-free space when not in use. Original packaging is ideal for long-term storage.

4. General Advice

• Refer to Manufacturer Instructions: Always follow the user manual provided with your product. It contains specific recommendations and safety information.

• Keep Packaging and Documentation: Retaining boxes, receipts, and warranty cards will assist in return, exchange, or warranty claim processes.

• Avoid Unauthorized Repairs: Seek authorized service centers for any necessary repairs to maintain warranty validity.

For further product-specific maintenance support, please contact our customer service team. We are available to assist with inquiries related to care, warranty terms, or product servicing.