Product Care and Maintenance

Warranty Information

Masasouq is committed to providing quality products backed by clear and reliable warranty coverage. Below you will find key information regarding warranty terms, coverage, and procedures.

1. General Warranty Policy

Products sold on Masasouq are covered by manufacturer warranties unless otherwise stated. The duration and terms of warranty coverage vary by product category and brand.

• Laptops, desktops, tablets, and monitors: Typically covered for 1 to 3 years, depending on the manufacturer and model.

• Printers and electronics: Warranty duration is determined by the product brand.

• Accessories and peripherals: Most are covered by limited manufacturer warranties, usually ranging from 6 to 12 months.

• Furniture: Warranty coverage, if available, will be specified on the product page.

Warranty terms are governed by the respective brand or manufacturer and are subject to their conditions.

2. What is Covered

Warranty typically covers:

• Manufacturing defects

• Hardware malfunctions not caused by misuse

• Functional issues occurring under normal use

It does not cover:

• Physical damage due to misuse or accidents

• Liquid spills, drops, or unauthorized repairs

• Normal wear and tear, cosmetic damage, or software-related issues

Please refer to the product’s warranty booklet or the manufacturer’s website for full details.

3. Warranty Claim Procedure

To initiate a warranty claim:

1. Locate your invoice and product serial number.

2. Contact the product’s authorized service center directly. Contact details are usually provided with the product or available on the manufacturer’s website.

3. You may also contact Masasouq support to request guidance on where and how to submit your product for inspection or repair.

Please note:

• The product must be presented in its original condition, along with proof of purchase.

• Warranty claims are handled by the brand’s service provider, not directly by Masasouq, unless otherwise stated.

4. Important Notes

• Tampering with the product or performing unauthorized repairs may void the warranty.

• Warranty coverage is valid only within Qatar, unless otherwise specified.

• Certain promotional or clearance items may not include warranty. Please review product descriptions before purchase.

For any further questions regarding warranty terms or assistance with claim procedures, please contact our customer service team. We are available to support you throughout the warranty period.