Technical Issues

Broken Links

At Masasouq, we aim to provide a smooth and error-free browsing experience. However, if you encounter a broken link (a page that does not load or shows a "404 – Page Not Found" error), this article explains what it means and how to report it.

1. What Is a Broken Link?

A broken link is a hyperlink that no longer leads to the intended page. This may occur if:

• A product has been removed or is no longer listed

• A page URL has changed

• The link was entered incorrectly

• The content was moved or archived

You may see an error such as:

“404 – Page Not Found”
or
“The requested page does not exist.”

2. What to Do If You Find a Broken Link

If you come across a broken link:

• Return to the homepage: masasouq.com

• Use the search bar to locate the product or category manually

• Navigate using the top menu to find a similar product or section

3. Reporting a Broken Link

To help us fix broken links quickly, please report them by contacting our support team:

Include:

• The URL of the broken link

• A brief description of where you found it (e.g., category page, search result, promo banner)

• A screenshot (optional but helpful)

???? Email: customercare@masasouq.com
???? Contact Form: masasouq.com/contact

We appreciate your feedback and work continuously to improve your experience on Masasouq.