Technical Issues

Payment Failures

At Masasouq, we strive to provide a secure and seamless checkout experience. However, payment failures may occasionally occur due to various technical or banking reasons. This article outlines possible causes and how to resolve them.

1. Common Reasons for Payment Failure

• Incorrect card details: Card number, expiration date, CVV, or name entered incorrectly

• Insufficient funds: The account linked to the card does not have enough balance

• Expired card: The payment card has passed its expiration date

• Bank restrictions: The bank may block the transaction for security reasons

• Connectivity issues: A poor internet connection during checkout

• Incorrect OTP (One-Time Password): The bank's security code was not entered or was entered incorrectly

• System timeouts: The payment was not completed within the required time

2. What to Do if Payment Fails

If your payment attempt is unsuccessful:

1. Verify your card details carefully before trying again

2. Ensure sufficient balance is available in your account

3. Use a different card or payment method (e.g., bank transfer, Cash on Delivery if available)

4. Try again using a different browser or device

5. Clear your browser cache and reload the page

6. Contact your bank to check if the transaction was blocked

7. If the issue persists, contact Masasouq customer support for assistance

3. Double Charges or Unauthorized Deductions

• If you were charged but did not receive an order confirmation, please contact us immediately.

• Provide your transaction reference number, payment method, and the time of the transaction.

• Our team will verify the payment and either complete the order or process a refund, depending on the case.

4. Need Help?

If you're facing ongoing issues with payment, please reach out:

???? customercare@masasouq.com
???? +974 5029 8698
???? Or use the Contact Form

We are here to ensure that your shopping experience is secure and successful.