Technical Issues

Login Problems

If you are unable to access your Masasouq account, this article will help you identify the issue and guide you through the steps to resolve it.

1. Common Login Issues

You may be unable to log in due to one of the following reasons:

• Incorrect email address or password

• Forgotten login credentials

• Account not verified or activated

• Account temporarily locked due to multiple failed login attempts

• Browser or cache-related technical issues

2. Steps to Troubleshoot

If you're having trouble logging in:

1. Double-check your email and password

   • Ensure there are no extra spaces or typing errors

   • Passwords are case-sensitive

2. Use the “Forgot Password” option

   • Go to the login page and click “Forgot your password?”

   • Enter your registered email address

   • Follow the instructions in the password reset email

3. Check email verification

   • If you're a new user, make sure you have confirmed your account via the activation email

4. Clear browser cache or try a different browser

   • Temporary files may interfere with login functionality

5. Avoid multiple failed attempts

   • After several incorrect tries, your account may be temporarily locked. Wait a few minutes before retrying or contact support.

3. If You Still Cannot Access Your Account

If none of the steps above work:

• Contact our support team with the email address associated with your account

• We will verify your identity and assist with account recovery

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Your account access and data security are our top priority. We’re here to assist you promptly and securely.