Technical Issues

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Error Messages

Error Messages

Occasionally, you may encounter error messages while using the Masasouq website. These messages are designed to help identify specific issues. This article outlines common errors, their causes, and how to resolve them.

1. Common Error Messages and Solutions

Error Message Likely Cause Suggested Action
"Invalid email or password" Incorrect login credentials Re-enter your details or reset your password
"Something went wrong. Please try again." Temporary server issue or timeout Refresh the page or try again shortly
"Page not found (404)" Broken or outdated link Go back to the homepage and use the menu or search bar
"Payment failed" Bank decline, incorrect card, or timeout Check payment details or try a different method
"Product not available" Item is out of stock or no longer listed Search for an alternative or contact support
"Access denied" / "Unauthorized" Session timeout or restricted page Log in again or clear your browser cache

2. General Troubleshooting Tips

If you're seeing repeated errors across the website:

  • Clear your browser cache and cookies

  • Try a different browser or device

  • Disable browser extensions that may interfere with site functionality

  • Ensure your internet connection is stable

  • Log out and log in again

3. When to Contact Support

If the error continues after basic troubleshooting:

  • Take a screenshot of the error

  • Note the page URL and time it occurred

  • Send the details to our support team for investigation

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We’re here to help resolve any technical issues quickly and ensure a smooth shopping experience.

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