Contact and Support

Email Support

Masasouq provides email support to assist with orders, returns, product inquiries, technical issues, and general customer service needs. Our support team is committed to responding promptly and professionally.

1. Contact Email Address

For all support inquiries, please email us at:

???? customercare@masasouq.com

This email is monitored during business hours. We recommend using this address for all formal correspondence.

2. Support Hours

Our team responds to emails during the following hours:

• Sunday to Thursday: 8:00 AM – 6:00 PM

• Saturday: 8:00 AM – 6:00 PM

• Friday: Closed

3. When to Use Email Support

You may contact us by email for:

• Questions about product features or availability

• Order updates or delivery concerns

• Return and refund requests

• Warranty or service inquiries

• Payment or account issues

• Suggestions, feedback, or complaints

4. How to Structure Your Email

To ensure a faster response, please include the following:

• Full name

• Mobile number or email used on your account

• Order number (if related to an order)

• A clear description of your issue or request

• Attach relevant screenshots or documents (if applicable)

5. Response Time

• Most emails receive a response within 24 business hours.

• In peak periods, responses may take slightly longer, but all inquiries are handled in the order they are received.

If your request is urgent, you may also call our customer care team at:
???? +974 5029 8698