Contact and Support

Live Chat Support

Masasouq offers a Live Chat feature to help customers receive real-time assistance while browsing or shopping on our website. This is the fastest way to get answers to general questions, product information, and order-related inquiries.

1. How to Access Live Chat

To start a live chat session:

1. Visit masasouq.com

2. Click on the chat icon located at the bottom right corner of any page

3. Enter your name and message to begin chatting with one of our support agents

2. Availability

Live Chat is available during business hours:

• Sunday to Thursday: 8:00 AM – 6:00 PM

• Saturday: 8:00 AM – 6:00 PM

• Friday: Unavailable

If the chat is offline, you may leave a message, and our team will respond by email as soon as possible.

3. What You Can Ask About

Live Chat can help with:

• Product availability and features

• Delivery status or tracking

• Return and exchange procedures

• Website navigation and account access

• Promo codes and active offers

4. Response Time

Most questions are answered within a few minutes during live hours. For more complex issues, a follow-up may be provided via email or phone.

5. Other Support Options

If your matter is urgent or requires document submission, please contact us via:

???? Email: customercare@masasouq.com
???? Phone: +974 5029 8698
???? Contact Form: masasouq.com/contact