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Terms of Service

Terms of Service

These Terms of Service govern your access to and use of the Masasouq website and services. By visiting or shopping on masasouq.com, you agree to the following terms:

1. Account Registration

  • Users must create an account to place orders.

  • You are responsible for maintaining the confidentiality of your account and password.

  • Providing false or misleading information may result in suspension or termination of your account.

2. Product Information and Pricing

  • We aim to provide accurate product descriptions, specifications, and pricing.

  • Prices and availability are subject to change without prior notice.

  • In case of errors in pricing or product details, we reserve the right to cancel or revise orders.

3. Orders and Payment

  • All orders are subject to acceptance and availability.

  • Masasouq reserves the right to cancel any order due to stock issues, pricing errors, or suspected fraud.

  • Payments must be completed using the accepted methods listed during checkout.

4. Shipping and Delivery

  • Orders are delivered within Qatar only.

  • Delivery schedules, fees, and terms are detailed in our [Shipping Policy].

5. Returns and Refunds

  • Returns are accepted based on the conditions outlined in our [Return Policy].

  • Refunds are issued to the original payment method after inspection and approval.

6. Intellectual Property

  • All website content, including text, images, and logos, is the property of Masasouq or its partners and is protected by copyright and trademark laws.

  • Unauthorized use or reproduction of any content is strictly prohibited.

7. Limitation of Liability

Masasouq is not liable for:

  • Delays or failures caused by events beyond our control (e.g., weather, technical issues, third-party courier delays)

  • Indirect, incidental, or consequential damages arising from the use of our services or products

8. Privacy

Your use of the website is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your data.

9. Modifications to Terms

Masasouq reserves the right to update these Terms of Service at any time. Changes will take effect once posted on the website.

10. Contact Information

If you have any questions about these terms, please contact us:
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Still have questions?

If you still have a question, you can submit a support request here. Contact Support