Promotions and Rewards

Loyalty Programs

Masasouq’s Loyalty Program is designed to reward returning customers for their continued trust and purchases. By participating in the program, customers can earn points on eligible orders and redeem them for discounts or exclusive rewards.

1. Program Overview

The Masasouq Loyalty Program is a free-to-join customer rewards system. It allows registered customers to accumulate points based on their spending and activities on the website. These points can be redeemed at checkout or used to access special offers.

2. How to Join

• Simply create a Masasouq account to become a member of the loyalty program.

• There are no additional steps or registration fees.

• All point earnings and rewards are linked to your account.

3. How to Earn Points

Points may be earned in the following ways:

The exact point value per activity is subject to change and will be listed on the Loyalty Program page.

4. Redeeming Points

• Points can be applied at checkout as a discount on eligible purchases.

• You may choose how many points to redeem, based on the total in your account.

• Minimum redemption thresholds may apply.

5. Terms and Conditions

• Points have no monetary value and cannot be exchanged for cash.

• Expired or unused points may be removed after a specified period of inactivity.

• Points are non-transferable between accounts.

• Returns or cancelled orders may result in points being reversed.

6. Managing Your Points

• You can view your point balance and history by logging in and navigating to the “Loyalty Program” or “My Rewards” section of your account.

• Any changes or updates to your status will be communicated via email or shown on your dashboard.

If you have questions about your loyalty points, redemption process, or eligibility, please contact our customer support team for assistance.