Contact and Support

Customer Support Channels

Masasouq is committed to providing responsive and reliable customer support through multiple communication channels. Whether you need help with an order, a product inquiry, or a return request, our team is ready to assist.

1. Phone Support

+974 5029 8698

• Available: Sunday to Thursday, Saturday

• Hours: 8:00 AM – 6:00 PM

• Not available on Fridays

• Suitable for urgent inquiries, order tracking, and account issues

2. Email Support

customercare@masasouq.com

• Response time: Within 24 business hours

• Ideal for return/refund requests, complaints, warranty inquiries, or technical support

• Attach documents or screenshots for faster assistance

3. Live Chat

Available on masasouq.com

• Operating hours: 8:00 AM – 6:00 PM, Saturday to Thursday

• Real-time support for quick questions, product availability, and order assistance

• If offline, you can leave a message, and we will follow up by email

4. Contact Form

Visit: masasouq.com/contact

• Submit inquiries directly through our website

• Best for formal requests, especially when including detailed explanations or attachments

• You will receive a reply via email

5. Support Hours Summary

6. Need Help Choosing the Right Channel?

• Quick questions → Use Live Chat

• Order or product issues → Call or email

• Returns or refunds → Use the Contact Form or Email

• Urgent delivery issues → Call directly

We are here to support you at every stage of your shopping experience.