Privacy and Security

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Account Security

Account Security

At Masasouq, protecting your personal information and account access is a top priority. This article outlines best practices and recommendations to help you keep your Masasouq account safe and secure.

1. Why Account Security Matters

Your Masasouq account contains sensitive information, including:

  • Contact details

  • Order history

  • Saved addresses

  • Payment preferences (if applicable)

Keeping your account secure helps prevent unauthorized access and protects your personal data.

2. Security Best Practices

To maintain the security of your account:

  • Use a strong, unique password: Avoid common words or numbers. Combine uppercase, lowercase, numbers, and symbols.

  • Never share your password: Do not give your login information to anyone, including individuals claiming to be from Masasouq.

  • Change your password regularly: Update your password every few months or immediately if you suspect a breach.

  • Log out after use: Especially when using shared or public devices.

  • Do not reuse passwords: Avoid using the same password for multiple platforms or services.

3. Recognizing Suspicious Activity

Be alert for the following signs:

  • Unexpected login attempts or changes to your profile

  • Emails confirming actions you did not perform (e.g., password reset)

  • Orders placed without your knowledge

If you notice any suspicious activity, change your password immediately and contact our support team.

4. Protecting Your Email

Your email address is the key to your Masasouq account. Protect it by:

  • Using two-factor authentication (2FA) on your email provider

  • Avoiding phishing scams (see our [Avoiding Phishing Scams] article)

  • Not accessing your email or Masasouq account over unsecured public Wi-Fi

5. If You Suspect Unauthorized Access

If you believe someone else has accessed your account:

  1. Change your password immediately

  2. Check your recent orders and account information

  3. Contact our support team for assistance

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We are committed to maintaining a secure platform and supporting you in protecting your account at all times.

Still have questions?

If you still have a question, you can submit a support request here. Contact Support