Privacy and Security

Data Protection

At Masasouq, we take your privacy seriously. We are committed to handling your personal data with transparency, integrity, and in full compliance with applicable data protection laws in the State of Qatar.

1. What Personal Data We Collect

When you use our services, we may collect the following types of personal data:

• Name and contact details (email, phone number, address)

• Login information (email and password)

• Order history and payment details

• Device, browser, and usage information (via cookies)

• Customer service communications (e.g., inquiries or complaints)

2. How Your Data Is Used

We use your data for the following purposes:

• To process and fulfill your orders

• To manage your Masasouq account

• To provide customer service and support

• To improve our website functionality and performance

• To send you order updates, account notifications, or promotional messages (with your consent)

3. How We Protect Your Data

Masasouq applies strict security measures to safeguard your data:

• Encrypted communication (HTTPS and secure servers)

• Secure storage and access control

• Internal protocols to prevent unauthorized access, loss, or misuse

• Regular system audits and updates to maintain data integrity

4. Third-Party Sharing

We do not sell or share your personal data with third parties for marketing purposes.

We may share your information with:

• Trusted delivery partners (to fulfill orders)

• Payment processors (to handle transactions)

• Legal authorities, only if required by law or to prevent fraud

All third parties are required to comply with data protection standards and confidentiality obligations.

5. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal and operational requirements)

• Withdraw consent to marketing communications at any time

To exercise your rights, please contact our data protection team:

???? privacy@masasouq.com
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6. Cookies and Website Tracking

Masasouq uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

7. Policy Updates

This Data Protection policy may be updated as needed. Any changes will be published on this page. We encourage users to review it regularly.

If you have any questions or concerns regarding your personal data, please contact us. We are here to support your privacy rights.