Privacy and Security

Secure Transactions

Masasouq is committed to ensuring that every transaction on our platform is safe, encrypted, and handled with the highest level of security. This article outlines how we protect your payment information and what you can do to shop with confidence.

1. Secure Payment Gateway

All transactions on Masasouq are processed through reputable, PCI-DSS compliant payment gateways. This ensures:

• Encryption of your payment data during transfer

• No storage of full credit/debit card numbers on our servers

• Real-time fraud monitoring and security checks

• OTP (One-Time Password) verification when required by your bank

2. SSL Encryption

Our entire website is secured with SSL (Secure Socket Layer) encryption. This means:

• Any data you enter (account details, addresses, payment information) is transmitted securely

• You can verify this by looking for “https://” and a padlock icon in your browser address bar

3. Cardholder Protection

To further protect you:

• We do not store or access your full card details

• Sensitive information is only passed securely to the payment provider

• Only authorized personnel can access order records and billing references (not card numbers)

4. Your Role in Staying Secure

To protect your own transaction:

• Shop only from the official website: https://masasouq.com

• Never share your card PIN or OTP with anyone, even if they claim to be from Masasouq

• Avoid using public Wi-Fi when entering payment details

• Review your bank statements regularly and report any suspicious charges immediately

5. Reporting Suspicious Activity

If you suspect unauthorized access to your account or payment details:

• Contact your bank immediately

• Change your Masasouq account password

• Report the issue to us at:

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We are committed to providing you with a safe and secure shopping experience. Your trust is our priority.