Privacy and Security

Privacy Policy

Masasouq is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

We may collect and process the following information:

• Personal details: Name, email address, phone number, delivery address

• Account data: Login credentials and preferences

• Order information: Purchase history and payment method (processed securely)

• Device and browsing data: IP address, browser type, and cookies

• Customer service interactions: Messages, inquiries, and feedback

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Provide customer service and support

• Improve website functionality and user experience

• Send important account or order-related notifications

• Offer relevant promotions or marketing (only with your consent)

• Detect and prevent fraud or misuse

3. Data Sharing and Confidentiality

We do not sell your data. We only share it with trusted third parties when necessary:

• Delivery partners (to fulfill your order)

• Payment providers (to process secure transactions)

• Legal authorities, only when required by law

All third-party service providers are required to handle your data securely and in accordance with applicable laws.

4. Data Security

Masasouq applies robust security measures to protect your data, including:

• SSL encryption across the entire website

• Secure servers and restricted access controls

• Regular security audits and monitoring

5. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request deletion of your account or data

• Withdraw consent to marketing communications at any time

To exercise your rights, please contact:

customercare@masasouq.com

+974 5029 8698

6. Cookies and Tracking

We use cookies to improve site functionality, personalize your experience, and analyze usage. You may manage cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

7. Policy Updates

This policy may be updated periodically. Any changes will be published on this page. Continued use of our website constitutes acceptance of the revised policy.

If you have questions or concerns about your data or how it is handled, please reach out to our privacy team.