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Avoiding Phishing Scams

Avoiding Phishing Scams

At Masasouq, your online safety is a top priority. Phishing scams are fraudulent attempts to obtain your personal or financial information by impersonating trusted entities. This article explains how to recognize phishing attempts and how to protect yourself while shopping online.

1. What Is Phishing?

Phishing is a form of cyber fraud where attackers pose as legitimate companies through fake emails, SMS messages, or websites to trick users into revealing:

  • Login credentials

  • Credit card or bank details

  • Personal identification or passwords

2. How to Identify a Phishing Attempt

Be cautious if you receive:

  • Emails or SMS messages requesting your password or financial information

  • Messages with urgent language like “your account will be suspended”

  • Links to unfamiliar websites or login pages

  • Spelling or grammatical errors in messages claiming to be from Masasouq

  • Email addresses or phone numbers that do not match our official contact information

Masasouq will never:

  • Ask for your password over email or phone

  • Request credit card details through unsolicited messages

  • Send promotions or alerts from unofficial domains

3. How to Protect Yourself

  • Always verify the sender’s email address or phone number

  • Do not click on suspicious links or download unexpected attachments

  • Access Masasouq only through the official website: https://masasouq.com

  • Enable two-factor authentication (2FA) if available on your account

  • Use strong, unique passwords for your Masasouq account and email

4. What to Do if You Suspect Phishing

If you believe you have received a phishing message:

If you believe your Masasouq account may have been compromised, change your password immediately and contact our support team for assistance.

5. Staying Informed

Stay updated by:

  • Reviewing our [Privacy Policy] and [Terms of Service]

  • Only following Masasouq’s verified social media accounts

  • Contacting support directly if you’re ever unsure about a message or offer

We are committed to providing a secure shopping environment and helping you recognize and avoid scams online.

Still have questions?

If you still have a question, you can submit a support request here. Contact Support